Frequently Asked Questions
Everything you need to know about your D'Addario order.
How long will it take for my order to ship?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for items in their original, unopened packaging. Please contact our support team to initiate a return authorization.
How can I track my package?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping rates and delivery times vary by destination and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure checkout experience.
Are your products covered by a warranty?
All D'Addario products are guaranteed against defects in materials and workmanship. If you receive a faulty item, we will replace it free of charge.